Return & Shipping policy

In most cases and based on your location we choose the most cost effective shipping method unless otherwise stated with your purchase. Generally with low cost shipping services a tracking number option is not available and is not use.

All products ship from Canada so travel times can vary based on location. In Canada and the United states. delivery can take between 10 to 15 business days but on average orders into Canada and the United states are usually delivered within 5 to 7 days.

For international orders (outside north America) and depending on your location orders are generally delivered within 12 to 17 days. In some cases it may take longer.

return policy

Our return policy lasts 30 days. To qualify for a refund you must have made contact with our online support team, described your issues and have received a response within the 30 days of your purchase. 

If no contact has been made with our online support team and 30 days have passed no refund will be issued.

Please do not send your purchase back to the manufacturer without instructions from our support team.

We will also notify you of the approval or rejection of your refund request via email.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.  There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Returns
If requested To return your product, you should mail your product to the address given to you from the support team authorizing the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.